Return and Cancelation

Return and Cancelation  

Our Home Furniture Satisfaction Guarantee

At Our Home furniture, we’re committed to creating a better online shopping experience for furniture, and that means making sure you’re 100% satisfied with your purchase. Every purchase on ourhomefurniture.com.au is backed by our complete satisfaction guarantee. If for some reason you aren’t completely satisfied with your purchase once you receive it, let us know and we will do what we can to make it right.

Returns
In general, if you are less than 100% satisfied with your purchase for reasons of changing your mind or the product size is too big or too small for you house. Our Home Furniture will be happy to process a return for you. You can return your product within 3 days of delivery by simply emailing us your proof of purchase (receipt) and the date and time you would like to return it. Your refund will exclude delivery fees. 

Please, keep in mind that items must be in their original condition and in their original packaging, complete with all contents, insert and parts. 
The return must be post-marked within 4 days of receiving the item. 
Please, contact ourhomecustomercare@gmail.com for detailed shipping instructions. 
Credit card orders will receive refunds in the form of a credit to your credit card. Orders paid by bank transfer and cash will be transferred back to customers’ nominated bank account. 
Please allow 5 days after your order has been received for processing. 
For items offered with free shipping, outbound shipping fees will be deducted from your final refund. 
If an order is cancelled after the order has been shipped or processed, customers are responsible for round trip shipping charges even if Our Home Furniture paid for the original shipment (i.e. Free Shipping)​

Incorrect, Defective or Damaged Purchase

  • Be sure to inspect all packages for damage before signing for the package.
  • If you have received an item that has been damaged during shipment and the damage is visible, please notify our delivery drivers and also ourhomecustomercare@gmail.comas soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.
  • Please provide your invoice number, photos of the damaged item and the packaging it arrived in.
  • It is important that you open the goods within 48 hours, as we will be unable to accept any claims after that time.
  • If the item(s) sent was incorrect, or defective, please contact ourhomecustomercare@gmail.com. Please do not send back these items prior to contacting us.
  • If you have received a damaged product that can be remedied with replacement parts, and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less any unpaid shipping charges (see above).
  • For goods that are being picked up, Our Home Furniture will not be liable after the goods have left our premises.

Cancelation

Cancellations must be advised directly to ourhomecustomercare@gmail.com at least one working days prior to the scheduled delivery date. We will not accept cancelled order after this time.